Packed with care
Orders are packed from the Kilmarnock shop with the same care as an in-store gift.
Shipping & Returns
Easy answers before you order.
Delivery, collection and returns should feel as thoughtful as the gifts. Here are the important bits, with checkout showing the order-specific options before you pay.
- Checkout
- shows delivery options
- 14 days
- to contact us about most online returns
- POJ
- help with gift timing and order questions
The quick version
Simple, clear help before you order.
Here are the important bits for delivery, collection and returns. Exact shipping options and costs are shown at checkout.
Delivery at checkout
Available delivery options and costs are shown at checkout before you pay.
Returns window
For most online orders, contact us within 14 days of delivery to start a return.
Need help?
If you need something for a date or have a problem with an order, get in touch and we will help.
Questions
Shipping and returns, without the faff.
These notes are here to make ordering feel easy. Final checkout options and your confirmation email will always have the order-specific details.
How long will my order take?
Delivery options and estimated timings are shown at checkout. If you need something for a particular date, contact us before ordering and we will help where we can.
Can I collect from the Kilmarnock shop?
If local collection is available for your order, it will appear as an option at checkout. Please wait for your ready-to-collect confirmation before coming in.
Can I return an online order?
For most online purchases, you can contact us within 14 days of delivery to start a return, then send the item back within 14 days of telling us. Items should be unused and in their original condition.
Are any items excluded from returns?
Personalised items and hygiene-sensitive items may be excluded where the law allows, unless they are faulty. This does not affect your statutory rights.
What if something arrives damaged or wrong?
Contact us as soon as possible with your order number and photos if something arrives damaged, faulty or not quite right, and we will help put it right.
Still unsure?
Need a hand before you order?
If you are choosing a gift, checking delivery timings, or sorting out a return, send us the details and we will point you in the right direction.